Customer storyHybrid Organisation / Customer service
An AI agent in everyday customer service.
MING Labs and STREIT built Tabea to turn incoming order emails into order proposals. She works in STREIT’s customer service team, with people in control.
The company
A workplace business.
A working AI colleague.
STREIT is a German provider of office supplies, workplace technology and services. Customer orders arrive by email, carrying information that needs to be understood and matched to the right customer and products.
Working with STREIT, MING Labs built Tabea for this specific role: preparing order proposals and handing unclear cases to the customer service team.
About STREIT ↗TabeaCustomer service · STREIT
The work
From email to order proposal.
- 01
Incoming orders
Customers send their orders by email.
- 02
Tabea prepares a proposal
Reads the email, matches customers and products, and creates an order proposal.
- 03
People handle exceptions
Unclear cases go to the customer service team. People stay in control.
The reported result
Up to
40–50%
of orders prepared automatically
Reported by STREIT · September 2026
Figures reported by STREIT, not independently verified. The 40–50% figure refers to orders prepared automatically; up to 120 hours is capacity gained per month. The 80% automation rate is a target, not a result already achieved. The source does not specify the measurement period, order volume or capacity calculation. Results depend on the use case.
The result describes order preparation. People retain control and handle cases that need their judgement.
Figures supplied in STREIT’s customer-story material, checked on . STREIT’s original write-up is not yet publicly available.
- capacity gained per month
- Up to 120 hrs
- target automation rate · Future goal
- 80%Working towards this target
From one role to a Hybrid Organisation
How could this work
in your team?
Explore how tasks, roles and systems come together when an agent joins a team.
Explore the interactive story Talk to MING Labs ↗
