--- title: "Concepts — MING Labs Glossary" description: "Canonical definitions of MING Labs vocabulary — Agent Experience, Hybrid Organisation, ABC Framework — published as schema.org DefinedTerm entries." canonical: https://www.minglabs.com/insights/concepts lang: en last-updated: 2026-07-14 --- # Definitions. [Home](/) [Insights](/insights) Concepts FIG 03 Glossary Canonical definitions of MING Labs vocabulary. Each entry is a schema.org DefinedTerm, sourced and dated. ## All concepts 4 terms [ Hybrid Organisation ### What is a Hybrid Organisation? A hybrid organisation deploys AI agents as autonomous team members alongside humans — not as tools, but as colleagues with named roles, defined remits, and ownership of measurable outcomes. April 2026 ](/insights/concepts/what-is-hybrid-organisation) [ Agent Experience ### What is Agent Experience (AX)? Agent Experience (AX) is how AI agents perceive, evaluate, and interact with your brand. It is the new UX — but for machines that buy, recommend, and decide on behalf of people. April 2026 ](/insights/concepts/what-is-agent-experience) [ Methodology ### What is the ABC Framework? The ABC Framework decomposes any role into three layers — A: judgment and relationships (human-owned), B: structured expert work (mixed), C: routine operations (agent-owned). It is how MING Labs assigns ownership when designing human-agent teams. April 2026 ](/insights/concepts/what-is-the-abc-framework) [ Hybrid Organisation ### What is the Comprehension Obligation? The Comprehension Obligation is the clause MING Labs writes into an agent's job description: a named human must stay able to reproduce the agent's work unaided. It is how a hybrid organisation keeps judgment with people while agents do the work. July 2026 ](/insights/concepts/what-is-the-comprehension-obligation) Last updated: 2026-07-14 4 concepts [JSON inventory](/insights/concepts.json) [All insights](/insights) --- Canonical: https://www.minglabs.com/insights/concepts Machine-readable index: https://www.minglabs.com/llms.txt