{ "format": "minglabs/v1", "surface": "insights-namespace-concepts", "id": "https://www.minglabs.com/insights/concepts", "url": "https://www.minglabs.com/insights/concepts", "htmlUrl": "https://www.minglabs.com/insights/concepts", "name": "MING Labs Glossary", "description": "Canonical definitions of MING Labs vocabulary — Agent Experience, Hybrid Organisation, ABC Framework, and related terms.", "inLanguage": "en", "dateModified": "2026-07-14", "partOf": "https://www.minglabs.com/insights", "publisher": { "name": "MING Labs", "url": "https://www.minglabs.com", "sameAs": [ "https://www.linkedin.com/company/ming-labs-gmbh" ] }, "count": 4, "items": [ { "slug": "what-is-hybrid-organisation", "url": "https://www.minglabs.com/insights/concepts/what-is-hybrid-organisation", "jsonUrl": "https://www.minglabs.com/insights/concepts/what-is-hybrid-organisation.json", "definedTerm": "Hybrid Organisation", "title": "What is a Hybrid Organisation?", "hook": "A hybrid organisation deploys AI agents as autonomous team members alongside humans — not as tools, but as colleagues with named roles, defined remits, and ownership of measurable outcomes.", "summary": "A hybrid organisation deploys AI agents as autonomous team members alongside humans — not as tools, but as colleagues with defined roles and responsibilities.", "pillar": "Hybrid Organisation", "evidenceTier": "proprietary", "confidence": "B", "author": { "name": "Sebastian Mueller", "role": "Founding Partner, MING Labs" }, "datePublished": "2026-03-01", "dateModified": "2026-06-10", "freshness": { "updated": "April 2026", "nextReview": "October 2026" }, "parentArticleSlug": "we-fired-an-ai-agent", "relatedConceptSlugs": [ "what-is-agent-experience", "what-is-the-abc-framework", "what-is-the-comprehension-obligation" ], "sources": [ { "id": "S1", "title": "MING Labs internal operating model, v3 — hybrid team design", "publisher": "MING Labs", "date": "2026-02-15", "supports": [ "hybrid organisation definition", "agent as colleague vs tool" ] }, { "id": "S2", "title": "ABC Framework — internal taxonomy for human/agent role decomposition", "publisher": "MING Labs", "date": "2026-02-01", "supports": [ "role decomposition into A/B/C layers" ] } ] }, { "slug": "what-is-agent-experience", "url": "https://www.minglabs.com/insights/concepts/what-is-agent-experience", "jsonUrl": "https://www.minglabs.com/insights/concepts/what-is-agent-experience.json", "definedTerm": "Agent Experience", "title": "What is Agent Experience (AX)?", "hook": "Agent Experience (AX) is how AI agents perceive, evaluate, and interact with your brand. It is the new UX — but for machines that buy, recommend, and decide on behalf of people.", "summary": "Agent Experience is how AI agents perceive, evaluate, and interact with your brand. It's the new UX — but for machines that buy.", "pillar": "Agent Experience", "evidenceTier": "proprietary", "confidence": "B", "author": { "name": "Marc Seefelder", "role": "Founding Partner, MING Labs" }, "datePublished": "2026-03-15", "dateModified": "2026-04-17", "freshness": { "updated": "April 2026", "nextReview": "October 2026" }, "parentArticleSlug": "we-fired-an-ai-agent", "relatedConceptSlugs": [ "what-is-hybrid-organisation", "what-is-the-abc-framework" ], "sources": [ { "id": "S1", "title": "MING Labs Agent Experience working definition, v2", "publisher": "MING Labs", "date": "2026-03-10", "supports": [ "AX definition" ] }, { "id": "S2", "title": "DAX 40 Agent Readiness Index — methodology and scoring", "publisher": "MING Labs / Hyperize", "date": "2026-04-01", "url": "https://hyperize.ai", "supports": [ "4-dimension scoring axes" ] }, { "id": "S3", "title": "llms.txt proposal and adoption tracker", "publisher": "llmstxt.org", "date": "2025-09-01", "url": "https://llmstxt.org", "supports": [ "llms.txt as discoverability signal" ] } ] }, { "slug": "what-is-the-abc-framework", "url": "https://www.minglabs.com/insights/concepts/what-is-the-abc-framework", "jsonUrl": "https://www.minglabs.com/insights/concepts/what-is-the-abc-framework.json", "definedTerm": "ABC Framework", "title": "What is the ABC Framework?", "hook": "The ABC Framework decomposes any role into three layers — A: judgment and relationships (human-owned), B: structured expert work (mixed), C: routine operations (agent-owned). It is how MING Labs assigns ownership when designing human-agent teams.", "summary": "ABC is MING Labs' internal taxonomy for splitting work between humans and AI agents. A is human, C is agent, B is the contested middle.", "pillar": "Methodology", "evidenceTier": "proprietary", "confidence": "B", "author": { "name": "Sebastian Mueller", "role": "Founding Partner, MING Labs" }, "datePublished": "2026-04-10", "dateModified": "2026-06-10", "freshness": { "updated": "April 2026", "nextReview": "October 2026" }, "parentArticleSlug": "we-fired-an-ai-agent", "relatedConceptSlugs": [ "what-is-hybrid-organisation", "what-is-agent-experience", "what-is-the-comprehension-obligation" ], "sources": [ { "id": "S1", "title": "ABC Framework — internal taxonomy for human/agent role decomposition", "publisher": "MING Labs", "date": "2026-02-01", "supports": [ "three-layer taxonomy definition" ] }, { "id": "S2", "title": "Major Tom failure audit — capability vs. accountability findings", "publisher": "MING Labs (internal)", "date": "2026-03-30", "supports": [ "Major Tom capability-without-domain diagnosis" ] } ] }, { "slug": "what-is-the-comprehension-obligation", "url": "https://www.minglabs.com/insights/concepts/what-is-the-comprehension-obligation", "jsonUrl": "https://www.minglabs.com/insights/concepts/what-is-the-comprehension-obligation.json", "definedTerm": "Comprehension Obligation", "title": "What is the Comprehension Obligation?", "hook": "The Comprehension Obligation is the clause MING Labs writes into an agent's job description: the human operator must stay able to reproduce that agent's primary outputs unaided, within 30 minutes, rehearsed each quarter. Fail the rehearsal, and the agent drops one autonomy level until the operator is current again. It is how a hybrid organisation keeps judgment with people while agents do the work, so the firm can always defend, change, and rebuild what an agent produces.", "summary": "The Comprehension Obligation is MING Labs' rule that a human operator must stay able to reproduce an agent's work unaided. It is judgment preservation written into the agent's job description.", "pillar": "Hybrid Organisation", "evidenceTier": "proprietary", "confidence": "B", "author": { "name": "Sebastian Mueller", "role": "Founding Partner, MING Labs" }, "datePublished": "2026-06-10", "dateModified": "2026-07-14", "freshness": { "updated": "July 2026", "nextReview": "December 2026" }, "parentArticleSlug": "we-fired-an-ai-agent", "relatedConceptSlugs": [ "what-is-hybrid-organisation", "what-is-the-abc-framework" ], "sources": [ { "id": "S1", "title": "Hybrid Org Doctrine — Comprehension Obligation clause", "publisher": "MING Labs", "date": "2026-05-01", "supports": [ "Comprehension Obligation definition", "30-minute unaided reproduction standard, rehearsed quarterly", "failed rehearsal demotes the agent one autonomy level" ] }, { "id": "S2", "title": "MING Labs operating record — agent autonomy demotions, decommissioning, and clause rollout", "publisher": "MING Labs (internal)", "date": "2026-07-01", "supports": [ "obligation extracted from production practice", "thirteen-day agent failure as origin", "the clause is live in the Chief of Staff agent's job description and rolling across the remaining agents" ] } ] } ] }