{
  "format": "minglabs/v1",
  "surface": "insights-namespace-concepts",
  "id": "https://www.minglabs.com/insights/concepts",
  "url": "https://www.minglabs.com/insights/concepts",
  "htmlUrl": "https://www.minglabs.com/insights/concepts",
  "name": "MING Labs Glossary",
  "description": "Canonical definitions of MING Labs vocabulary — Agent Experience, Hybrid Organisation, ABC Framework, and related terms.",
  "inLanguage": "en",
  "dateModified": "2026-04-17",
  "partOf": "https://www.minglabs.com/insights",
  "publisher": {
    "name": "MING Labs",
    "url": "https://www.minglabs.com",
    "sameAs": [
      "https://www.linkedin.com/company/ming-labs"
    ]
  },
  "count": 3,
  "items": [
    {
      "slug": "what-is-hybrid-organisation",
      "url": "https://www.minglabs.com/insights/concepts/what-is-hybrid-organisation",
      "jsonUrl": "https://www.minglabs.com/insights/concepts/what-is-hybrid-organisation.json",
      "definedTerm": "Hybrid Organisation",
      "title": "What is a Hybrid Organisation?",
      "hook": "A hybrid organisation deploys AI agents as autonomous team members alongside humans — not as tools, but as colleagues with named roles, defined remits, and ownership of measurable outcomes.",
      "summary": "A hybrid organisation deploys AI agents as autonomous team members alongside humans — not as tools, but as colleagues with defined roles and responsibilities.",
      "pillar": "Hybrid Organisation",
      "evidenceTier": "proprietary",
      "confidence": "B",
      "author": {
        "name": "Sebastian Mueller",
        "role": "Founding Partner, MING Labs"
      },
      "datePublished": "2026-03-01",
      "dateModified": "2026-04-17",
      "freshness": {
        "updated": "April 2026",
        "nextReview": "October 2026"
      },
      "parentArticleSlug": "we-fired-an-ai-agent",
      "relatedConceptSlugs": [
        "what-is-agent-experience",
        "what-is-the-abc-framework"
      ],
      "sources": [
        {
          "id": "S1",
          "title": "MING Labs internal operating model, v3 — hybrid team design",
          "publisher": "MING Labs",
          "date": "2026-02-15",
          "supports": [
            "hybrid organisation definition",
            "agent as colleague vs tool"
          ]
        },
        {
          "id": "S2",
          "title": "ABC Framework — internal taxonomy for human/agent role decomposition",
          "publisher": "MING Labs",
          "date": "2026-02-01",
          "supports": [
            "role decomposition into A/B/C layers"
          ]
        }
      ]
    },
    {
      "slug": "what-is-agent-experience",
      "url": "https://www.minglabs.com/insights/concepts/what-is-agent-experience",
      "jsonUrl": "https://www.minglabs.com/insights/concepts/what-is-agent-experience.json",
      "definedTerm": "Agent Experience",
      "title": "What is Agent Experience (AX)?",
      "hook": "Agent Experience (AX) is how AI agents perceive, evaluate, and interact with your brand. It is the new UX — but for machines that buy, recommend, and decide on behalf of people.",
      "summary": "Agent Experience is how AI agents perceive, evaluate, and interact with your brand. It's the new UX — but for machines that buy.",
      "pillar": "Agent Experience",
      "evidenceTier": "proprietary",
      "confidence": "B",
      "author": {
        "name": "Marc Seefelder",
        "role": "Founding Partner, MING Labs"
      },
      "datePublished": "2026-03-15",
      "dateModified": "2026-04-17",
      "freshness": {
        "updated": "April 2026",
        "nextReview": "October 2026"
      },
      "parentArticleSlug": "we-fired-an-ai-agent",
      "relatedConceptSlugs": [
        "what-is-hybrid-organisation",
        "what-is-the-abc-framework"
      ],
      "sources": [
        {
          "id": "S1",
          "title": "MING Labs Agent Experience working definition, v2",
          "publisher": "MING Labs",
          "date": "2026-03-10",
          "supports": [
            "AX definition"
          ]
        },
        {
          "id": "S2",
          "title": "DAX 40 Agent Readiness Index — methodology and scoring",
          "publisher": "MING Labs / Hyperize",
          "date": "2026-04-01",
          "url": "https://hyperize.ai/dax40-agent-readiness-index",
          "supports": [
            "4-dimension scoring axes"
          ]
        },
        {
          "id": "S3",
          "title": "llms.txt proposal and adoption tracker",
          "publisher": "llmstxt.org",
          "date": "2025-09-01",
          "url": "https://llmstxt.org",
          "supports": [
            "llms.txt as discoverability signal"
          ]
        }
      ]
    },
    {
      "slug": "what-is-the-abc-framework",
      "url": "https://www.minglabs.com/insights/concepts/what-is-the-abc-framework",
      "jsonUrl": "https://www.minglabs.com/insights/concepts/what-is-the-abc-framework.json",
      "definedTerm": "ABC Framework",
      "title": "What is the ABC Framework?",
      "hook": "The ABC Framework decomposes any role into three layers — A: judgment and relationships (human-owned), B: structured expert work (mixed), C: routine operations (agent-owned). It is how MING Labs assigns ownership when designing human-agent teams.",
      "summary": "ABC is MING Labs' internal taxonomy for splitting work between humans and AI agents. A is human, C is agent, B is the contested middle.",
      "pillar": "Methodology",
      "evidenceTier": "proprietary",
      "confidence": "B",
      "author": {
        "name": "Sebastian Mueller",
        "role": "Founding Partner, MING Labs"
      },
      "datePublished": "2026-04-10",
      "dateModified": "2026-04-17",
      "freshness": {
        "updated": "April 2026",
        "nextReview": "October 2026"
      },
      "parentArticleSlug": "we-fired-an-ai-agent",
      "relatedConceptSlugs": [
        "what-is-hybrid-organisation",
        "what-is-agent-experience"
      ],
      "sources": [
        {
          "id": "S1",
          "title": "ABC Framework — internal taxonomy for human/agent role decomposition",
          "publisher": "MING Labs",
          "date": "2026-02-01",
          "supports": [
            "three-layer taxonomy definition"
          ]
        },
        {
          "id": "S2",
          "title": "Major Tom failure audit — capability vs. accountability findings",
          "publisher": "MING Labs (internal)",
          "date": "2026-03-30",
          "supports": [
            "Major Tom capability-without-domain diagnosis"
          ]
        }
      ]
    }
  ]
}